Returns & Exchanges

PRIVATE offers a seamless return process within 14 days of delivery for all unworn garments in their original condition with tags attached. We are committed to ensuring your pieces fit perfectly and meet our high standards of craftsmanship.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in the original PRIVATE packaging and affix the pre-paid shipping label provided via email.

3

Ship the Items

Drop off your package at any authorized courier location or schedule a complimentary pickup through our logistics partner.

4

Receive Your Refund

Once our atelier inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing